During the COVID-19 pandemic, we want to ensure that our patients still have access to the care of our doctors. This means that telehealth consultations are available for all patients, including new patients to our clinic. To protect both patients and staff, face-to-face appointments may not be available until it is determined in a telehealth consult whether this is necessary. This is a requirement under our COVID-19 National Health Plan and is in accordance with the latest National recommendations.
Telehealth bookings may be made via Hotdoc or via the ‘Book An Appointment’ button on our website, allowing you to select the date, time, and doctor of your choosing.
Telehealth allows patients to access medical care from the comfort of their homes, without the need to travel and wait at our clinics. When booking a telehealth consult, please confirm that the phone number you have given is correct. We request that our patients be accessible via phone at least 5 minutes before their scheduled appointment time, as well as for the duration of the consultation. Please note that consultation times may vary depending on individual healthcare needs and circumstances.
Our doctors may run late due to delayed consultation times, sometimes by 30 minutes or even more. For this reason, we request that patients remain accessible by phone for at least 30 minutes after their scheduled consultation time. When your appointment is due to commence, the doctor will try and call the patient twice. If our doctor cannot reach the patient, we request that the appointment be rescheduled by the patient themselves.
Should any referrals, prescriptions, or pathology requests be issued, patients are welcome to pick these up from our practices during business hours. Our medical clinics, pathology labs, pharmacies, and allied health services continue to operate on opening hours, as mentioned on our website.
Please note that our practice is unable to mail or email any confidential documents, as your privacy is of the utmost importance to us.
All telehealth consultations will be bulk billed for patients with a valid Medicare card.
For any further questions or details about our telehealth services, please phone our friendly staff at one of our clinics during business hours.